Terms and Conditions
TERMS AND CONDITIONS OF SERVICE
Propmond (Pty) Ltd
Last Revised: 01 January 2026
1. Legal Notice and Definitions
These Terms and Conditions establish the legal framework governing the provision of products and services by Propmond (Pty) Ltd ("Propmond", "we", "us", "our"). Propmond is a multi-disciplinary services and lifestyle brand delivering value-driven solutions across products and professional services for residential, commercial, and evolving use cases.
"Client", "you" or "your" refers to any person or entity accessing our website, purchasing our products, or engaging our services. These Terms apply to our website (www.propmond.com), all online and offline transactions, and all services rendered by Propmond.
2. Acceptance of Terms
By accessing our website, purchasing products, or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must refrain from using our website or services.
3. Company Information and Contact Details
Registered Entity: Propmond (Pty) Ltd
Registration Number: 2016/238365/07
VAT Number: 4770304642
Email: admin@propmond.com
Telephone: 083 369 1902
Website: www.propmond.com
4. Products and Services
Propmond offers a combination of lifestyle products and property-related services, including but not limited to:
- Off-the-shelf lifestyle and property-related products
- Custom-made and custom-imported products
- Wallpaper supply, installation, and maintenance services
All products and services are provided in accordance with applicable South African laws, including the Consumer Protection Act 68 of 2008 (CPA).
5. Pricing and Availability
All prices are quoted in South African Rand (ZAR) unless stated otherwise and are subject to change without prior notice. Product availability is not guaranteed and may be withdrawn at any time.
6. Returns and Refunds (Summary)
Returns and refunds are governed by the CPA and are detailed further in our Returns and Refunds Policy below. In summary:
- Custom-made and custom-imported products are generally non-returnable.
- Off-the-shelf products may be returned within 30 days if unused, in original packaging, and accompanied by proof of purchase.
- Defective goods are handled strictly in accordance with CPA provisions.
7. Service Standards, Contract-Based Work and Limitations
Certain services offered by Propmond are contract-based, including but not limited to property alterations, renovations, installations, maintenance work, and bespoke project services.
Where services are rendered on a contract basis:
- A separate written Service Agreement, Quotation, Scope of Work, or Job Card may apply
- Such contract documents shall take precedence over these Terms where conflicts arise
- Payment terms, milestones, warranties, exclusions, timelines, and penalties will be defined in the applicable contract
Unless expressly state in writing:
- Timelines are estimates and not guarantees
- Site conditions, third-party delays, supplier lead times, weather, or force majeure events may affect delivery and completion
- Variations requested by the client may result in revised pricing and timelines
8. Website Use and E-Commerce Compliance
You agree to use our website in compliance with South African e-commerce legislation and all applicable laws. You must:
- Provide accurate and truthful information
- Refrain from infringing intellectual property rights
- Not misuse, disrupt, or attempt to compromise the security of our systems
9. Intellectual Property
All content on our website, including logos, designs, images, text, and trademarks, is the intellectual property of Propmond or its licensors and may not be used without prior written consent.
10. Third-Party Links
Our website may contain links to third-party websites. Propmond does not control or endorse such websites and accepts no liability for their content, policies, or practices.
11. Personal Information and Privacy
We collect and process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). By using our website or services, you consent to such processing, subject to the terms of our Privacy Policy set out below.
PRIVACY POLICY
Last Revised: 01 January 2026
12. Information We Collect
We may collect personal information including, but not limited to:
- Full names and contact details
- Billing and delivery addresses
- Company and VAT information
- Payment-related information (processed via secure third-party providers)
- Website usage data and cookies
13. Purpose of Collection
Personal information is collected for purposes including:
- Processing orders and service requests
- Client communication and support
- Invoicing and compliance with legal obligations
- Marketing communications (where consent has been provided)
14. Data Protection and Security
We take reasonable technical and organisational measures to safeguard personal information against loss, unauthorised access, or misuse.
15. Sharing of Information
Personal information may be shared with third parties only where necessary, including:
- Courier and logistics partners
- Payment processors
- Professional advisers or regulatory authorities where legally required
16. Data Subject Rights
You have the right to access, correct, or request deletion of your personal information, subject to legal limitations.
17. Cookies and Website Analytics
Our website may use cookies to improve user experience and analyse website traffic. You may disable cookies via your browser settings.
18. Privacy Queries
For privacy-related queries or requests, contact admin@propmond.com.
19. Errors and Corrections
We reserve the right to correct any errors, inaccuracies, or omissions on our website or in our documentation without prior notice.
20. Disclaimer and Limitation of Liability
Our website, products, and services are provided on an "as-is" basis, subject to applicable consumer protection laws. To the extent permitted by law, Propmond shall not be liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services.
21. Indemnity
You agree to indemnify and hold Propmond harmless against any claims, losses, or damages arising from your breach of these Terms or misuse of our website or services.
22. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Propmond (Pty) Ltd and supersede any prior agreements or understandings.
23. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the courts based in Johannesburg, Gauteng, Republic of South Africa.
24. Contact and Queries
For questions or concerns relating to these Terms and Conditions, please contact admin@propmond.com.
25. Contractual Supremacy Disclaimer
Where Propmond issues a separate written contract, quotation, service agreement, or invoice containing specific terms and conditions, those terms shall govern the transaction. These general Terms and Policies apply only to the extent that they are not expressly overridden in writing.
RETURNS AND REFUNDS POLICY
Last Revised: 01 January 2026
26. Returns
This policy is compliant with the Consumer Protection Act.
- Custom-made and custom-imported products are not returnable unless defective.
- Off-the-shelf products may be returned within 30 days if unused, in original packaging, and accompanied by proof of purchase.
27. Defective Products
Where a manufacturing defect is reported:
- The product may be returned for inspection
- Propmond will determine the existence of a defect
- A repair, replacement, or refund will be offered in line with CPA requirements
28. Exchanges
Defective or damaged items may be exchanged. Clients must provide supporting images and details. Collection and replacement will be arranged where applicable.
SHIPPING POLICY
Last Revised: 01 January 2026
29. Order Processing and Production Lead Times
Orders are processed once payment is received.
- Standard processing: up to 3 working days
- Custom-made products: 14–21 working days production lead time
30. Delivery Timeframes
Delivery commences after dispatch:
- Main centres: 2–5 working days
- Regional and remote areas: up to 7 working days
Delivery times are estimates and not guaranteed.
31. Delivery Locations
Nationwide delivery is available within South Africa. Cross-border deliveries must be arranged by the client unless otherwise agreed in writing.
32. Shipping Costs
Shipping fees are calculated based on location, size, and weight of the order and comply with South African legal requirements.
33. Damaged Goods in Transit
Any visible damage must be reported immediately upon delivery. Failure to do so may affect claims.
34. Shipping Insurance
Optional transit insurance is available upon request for additional protection.
35. Shipping Queries
For questions relating to shipping, delivery, or insurance, please contact admin@propmond.com.
